Safaricom Limited – Senior Officer – Vendor Experience

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Department Description
We are pleased to announce the following vacancy in the Enterprise Business Unit Division. In keeping with our current business needs,we are looking for a person who meets the criteria indicated below:

Brief Description
Reporting to the Operations Manager, the Senior Officer – Vendor Experience will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience. Ensure an excellent vendor experience, supporting variety of touch points across our platform, from onboarding to execute commercial/operation plans. Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.

Job Requirements
project management skills
· Understanding of e-commerce on-boarding requirements
· Comfort with complex database structures and queries.
· Thrive in the face of ambiguity and constant change.
· Must work well in the face of aggressive deadlines, while maintaining data integrity and accuracy.
· Must be willing and able to accommodate flexible work schedule during critical business periods.
· Must exhibit high degree of ownership and accountability.
· Strong communication skills

How To Apply
If you feel that you are upto the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
End Date 11-May-2017

https://shub.safaricom.co.ke/OA_HTML/OA.jsp…..

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