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PURPOSE FOR THE JOB:
The main purpose of this job is to provide leadership and overall strategic and operational management to the entire Client Service function. The incumbent is responsible for driving the long-term business building and overseeing the client service team management.
The job description includes:
Day to Day Operations:
· Responsible for overseeing the effective and efficient performance of the client services function with optimum client satisfaction and business profitability.
· Improve client service team’s customer service levels by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
· Leading the development and presentation of proposals, then overseeing sold work from planning to creative to execution.
· Managing communications with account teams and clients, ensuring clarity about accountabilities, deadlines, budget and approvals.
· Oversee the writing of exceptional and comprehensive creative briefs in order to ensure that the creative team gets an insight into the client’s advertising requirements.
· Monitoring the effectiveness of campaigns.
· Making ‘pitches’, along with other agency staff, to try to win new business for the organization and also for the existing business.
· Increase the level of business growth with already existing clients of the company through maintaining contact and cross selling products to current clients by studying and understanding their business needs.
· Developing marketing plans and communication solutions to achieve client objectives.
· Driving year-over-year revenue growth and building client relationships as a trusted partner and advisor.
· Generating new leads to acquire new clients for the company. Selling of creative and marketing solutions to new clients.
· Profiling and positioning the company in a local, regional, national and global market.
· Overseeing client profitability, account budgeting and measurement metrics that demonstrate clear returns to the client.
· Provide feedback and comments relating to product/project content and pricing as well as company’s brand to the Managing Director;
· Collaborating across the office’s and worldwide agency community of creative, strategy, growth and operations colleagues to share ideas, resources and best practices.
· Keep abreast and maintain a current and accurate knowledge of the company’s competitor activity and recommend any necessary tactical action;
· Managing, mentoring, coaching, hiring, recruiting and fiercely protecting the agency culture that makes The company a great place to work
· Ensure that Client service team is provided with proper training, instruction, tools, and methods to perform their jobs;
· Continually manage the overall performance of the client service team including performing timely performance evaluations and reviews and recommending appropriate next steps;
· Handling any other duties that may be assigned from time to time.
· Responsible for building quality processes and standards for the teams to ensure that deliverables are never compromised on the quality and every team member is aligned to the quality standards.
· Follow and promote team to adhere to quality standards and processes thoroughly at all times from production to delivery so that client’s satisfaction level is very high.
· Identify opportunities and advice for quality improvements in the work process on an ongoing basis to make continuous efforts of making deliverables better for the organization and the client.
· Collect and analyze customer feedback to ensure that the client is satisfied with our delivery and we are always aligned to their expectations.
Indicative Educational Qualification and experience:
· 8-10+ experience in an advertising agency and in client management
· A degree in the relevant field
· Marketing/Advertising Experience
· Excellent leadership skills
· Excellent, highly developed written and verbal communication skills
· Attention to detail
· Capacity to form and maintain strong professional networks
· Capacity to manage, maintain and extend accounts
· Excellent organizational skills
· Proven project management experience
· Public speaking skills
· Experience in constructing and developing dynamic communications
· Ability to adapt to the changing needs of clients and/or the agency
· High degree of professionalism
Kindly send in your application to firstname.lastname@example.org indicating application for Account Director- Client Service as the subject, to be received before 24th May 2017. Only shortlisted candidates will be contacted.