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Responsible for supporting business transformation and delivering organizational change management activities, the role holder will be a link between the various stakeholders in various project lifecycles while ensuring successful adoption of new systems and processes.
As part of project delivery, the incumbent will need to:
Duties & Responsibilities
Lead and supervise the change management execution team consisting of Bank’s staff in implementing the various change strategies
Design and manage group communication plans and activities that relate to HR, including status reports to the steering committee, PMO and business owners
Day to day and End to end change management including change management initiation, project planning, project execution monitoring and control and project closure
Conduct periodic readiness assessments and advise on remedial and corrective action
Review and approve all change management deliverables
Liaise with the PMO and other project managers to ensure change management objectives are implemented
Escalate change management issues and risks to business unit heads, project steering committee and PMO
Act as subject matter expert and point of reference for the business processes and expectations of their department
Keep the department leaders informed of the progress of the project, emerging issues and areas that need their intervention
Champion the Implementation of business process changes and act as a change agent
Participate in change management activities including launches, milestone events and culture assessments or readiness assessments
Participate in UAT and approve the test modules and other system functionality to be used and advise on and schedule trainings for various stakeholders
Provide feedback on user manuals and training material for use by the departments
Highlight any project risks or issues to the change management teams
Identify change management and user adoption related business issues/risks and recommend options and plans to remediate
Act as a coach to senior leaders and executives in helping them fulfill the role of change sponsor
Qualifications & Experience
Bachelor’s Degree in Business Administration or management
A master degree or MBA will be a requirement
At least 8 years of experience in a management role with bias in project management, change management, stakeholder management and training
Change Management professional qualifications will be an added advantage
Background in Human Resources will be desired
Key Competencies and skill
Experience in managing change related to Oracle – ERP and IT change management is a plus.
Excellent communication skills
Great customer focus skills and attention to details
Ability to work with diverse teams and to adapt to fast changing environment
Ability to lead and influence