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Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Handle Domestic payments, Liabilities while ensuring efficiency in execution as per set standards
Manage Workflow within Domestic Payments to meet agreed TAT & SLA
To Manage staff and to maintain a high quality in overall performance of Payments while supporting the Domestic Manager & Team Leaders within Payments
To ensure stability of processing systems to meet the required workload and schedules and to obtain the optimum utilization of all-available equipment and resources in the provision of centralized processing services.
Monitors the submission and processing of all Payments processing work from all originating units as per service level agreements.
Ensures that a checklist for all jobs to be processed is maintained and query where issues arise
Monitoring of daily Payments processing workflow, special instructions and system updates.
Deal with 3rd party service providers where system support is required to timeously resolve equipment breakdowns.
Maintain a record of all system faults and solutions provided
Keep Management informed on issues that may hinder or cause late execution of Clients instructions.
Responsible to keep all team members up-to-date on any changes to procedures or schedules or systems and updating and recording any such changes ensure that all problems/ incidents relative to the shift are addressed, resolved and updated timelessly.
Supports maintenance of the Bank and Client database in the clearing systems as may be required from time to time
Undertakes quarterly appraisal and counsel discussions with Direct Reports.
Monitor procedural moves such as start and end of day for the Electronic Payment Systems
Monitor and ensure all Incoming transactions are in balance and are applied as required.
Ensuring that all the necessary applications are up and running as per milestone targets and within service level agreements.
Follows escalation procedures on issues and reporting and be able to explain the situation on Payments processing and processing systems as they arise within Payments processing windows to facilitate on time action
Administering direct reports development within the team (hands on training) as well as in carrier enhancement (systems, standards and concept training).
Co-ordinate and give necessary hands on training to operators to ensure tasks are carried out in accordance with laid down procedures.
Team maintenance and motivation in all aspects of staff with regards to a high standard of development, competence and performance, the supervision of Direct Reports Key Result Areas (KRA’s), quarterly appraisal and counsel discussions with Direct Reports, ensures all Direct Reports have a development plan in place and the relevant training is scheduled for each individual.
Formal structuring and co-ordination of leave, overtime and travel claims.
Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
Key Performance Measures: –
Effective use of systems and processes to generate desired results
Effective communication on issues arising in received work
100% reconciliation of items outstanding in the accounts T24 within acceptable reconciliation periods as per procedure
Number of improvement initiatives registered and implemented.
Effective team training and application of concepts.
Team management, motivation and growth
Effective expenditure use as per set budgets
Maintain a co-operative working relationship with other Team members.
Manager Clearing – Feedback/discussions/Information dissemination/instructions
Team leader Inwards Processing –Feedback/discussions/Information dissemination
Team leader EFTS payments –Feedback/discussions/Information dissemination
Team Leader Foreign Exchange payments – Feedback/discussions/Information dissemination
Head of Production – discussions, information dissemination, feedback.
Heads Service Support, Customer Consultants, – processing issues, feedback.
IT Staff System support issues
Operations support Manager/ Head of Operations – Operational issues/feedback/instructions.
Human resources – Staff issues
Good relationships required with related internal units such as PBB, CIB, GIO, Customer Consultants, Customer Care Centre, Validation Teams and other Banks.
Preferred Qualification and Experience
Working knowledge relating to organizational and Electronic Payments process management in a service oriented environment is an added advantage
University Graduate. Upper Second Class Hons or equivalent
Banking qualifications an added advantage
Organization skills and management
Electronic Payments process and Record Management
A working knowledge of the Clearing environment and cycle
Good verbal and written communication skills