Tala – Customer Service Agent


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Customer Service Agent
Company Name Tala Company Location Nairobi, KE

Requirements:

Must know Swahili mfuti in both written and verbal form.
Quality typing skills (above 40 wpm).
Strong decision making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and a team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.

Skills and Qualifications:

Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Multi-tasking
Experience with ZenDesk is a plus

Apply Here

 


 

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