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About the Role
Andela creates an environment of seamless, distributed work by embedded team members throughout Africa. We’re looking for a Director of Information Technology to build out best in class networks in all our locations, operationalize our helpdesk systems, roll out new hardware and put together an excellent team of IT professionals in each of our locations to tackle infrastructure challenges.
We need someone who’s world class at creating processes, structuring operations and can keep us running so that we can empower the continent’s best talent to level up and get better. You’re an expert in building and managing complex operations and developing the processes necessary to enable scale. You’re passionate about serving others through creating efficiency. Your domain will be the infrastructure that enables knowledge workers to do their best work and make sure we create alignment across the organization in order to better serve our customers.
You’re the kind of person who:
Wants your passion and expertise in Information Technology to be a model to others
Has a strong belief in the potential of customer focused IT Services
Believes in the effectiveness of collaborative problem solving
Loves unlocking the potential of others (especially the people you manage directly)
Has a keen sense of how systems enable or hinder professional growth
Always strives to provide your stakeholders faster and better service
You will also:
Build and orchestrate our networks across all locations
Setting a best in class standard for network quality and design & drive processes to achieve it
Handle ISP & vendor relationships
Setup and configure network for new offices throughout Africa
Oversee all aspects of Andela’s IT Services including:
Establishing IT policies, procedures and standards for our global locations to ensure consistency, security and maintainability of all IT services
Establish and monitor SLAs for providing services to the org.
Participate in the IT steering committee ensuring compliance with standards and audit requirements
Operationalize IT Helpdesk systems
Own Andela’s IT Security and Policy strategy
Identifying gaps; creating and executing plans to cover them
Manage and grow a team of IT professionals
Mentoring and growing their potential
Setting expectations and facilitating their impact
Set hardware & software standards for all of Andela
What makes you a great fit for this role:
Experience running an IT services organization across multiple countries
Experience with SOC II Compliance
Located in Lagos, Nigeria or Nairobi, Kenya
Familiarity with Meraki Network systems, GSuite and Slack
Experience with provisioning and deploying a large scale Mac environment
2-5+ years of operational or project management experience at a software company
Consensus-builder; develops relationships across the company with ease
Strong project management and analytical skills, with a tendency toward data-backed decisions
Strong technical experience in IT