Standard Bank – Industrial Area Branch – Customer Consultant

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Customer Consultant

Job Details
Retail & Business Banking

Job Purpose
Provide a readily available, service-focused, knowledgeable and experienced point of contact for new and existing personal market customers. Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures.
Maintain a high level of integrity and ethical standards.

Preferred Qualification and Experienc
Relevant Degree holder from a recognized University
3 – 4 Years Branch Banking experience, with exposure to customer service
Knowledge/Technical Skills/Expertise

Skills and knowledge
A credit diploma from the Institute of Bankers would be an advantage.
Good knowledge of personal market products (especially loan products) and the processes underpinning them.
Good knowledge of product criteria and bank policy regarding appropriate pricing, charges and interest rates.
Knowledge of the documentation related to personal market credit routine.
Knowledge and understanding of credit behavioural scoring and application systems, the granting process and risk management principles.
General knowledge and understanding of financial statements, including application of policies and principles for evaluation and management of the risk associated with lending.

Knowledge of the Code of Banking Practice.
Basic knowledge of competitor products.
Basic knowledge of products sold elsewhere within the Group.
Knowledge of the prudential guidelines and under the CBK Act.
Qualifications and experience as determined by the Requirements” of the prudential guidelines under the CBK act and standard bank KYC compliance and KBA.…/ex…/en_US/…