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The role will provide support to Country Manager by developing and expanding client relationships in defined Visa markets in East Africa. Key responsibilities include the following:
Contribute to development, production and implementation of initiatives outlined in Country plans
Build and update on a monthly basis a complete Business Intelligence tool gathering all information with regards to Macro Economics data, Issuing & Acquiring activities of Visa clients / Market
Monitor and analyze competitor’s strategies & market trends
Attend to client queries and issues, and provide timely and efficient solution
Ensure clients’ compliance to service levels, integrity of service records and efficient resolution of complaints
Identify key opportunities within market, size/provide analysis and business case to address
Central communication point for all clients in market
Provide periodical reports (weekly, monthly or quarterly ) as agreed with Country Manager
Assist Country Manager in providing reports to Management
Regular market sales visits
On Demand update and MVP plans for clients
Liaise with relevant Visa functions to share client priorities & ensure business outcomes are met
Co-ordinate with other Visa functions in order to successfully implement the country plans
Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
Organize and execute events related to corporate hospitality in the relevant markets
Budgeting, costing and coordination with external event management companies
Strong external sales/business development background with product and / or marketing experience and abilities, preferably with banks
Minimum of 2-3 years’ experience in client facing roles and internal constituents
Ability to communicate complex technical/financial concepts with subject-matter experts and convey those concepts to a broad audience
Ability to work independently and in collaboration with high level of success/achievement
Deeply analytical with attention to detail
Demonstrated ability to work cross functionally
Prior digital/mobile payments experience is a plus
Excellent written and oral communication skills
Bachelors degree preferbly in Business
As with all positions within Visa CEMEA, the jobholder is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation and member information.
Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources.
Give full support to the Company’s business continuity policy and ensure that the policy is effectively implemented. Ensure familiarity with business continuity plans and support all relevant activity.