WFP – Senior IT Assistant (Service Desk Analyst) .

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Key Accountabilities (not all-inclusive, within delegated authority): Working in the SCOPE Unit, under the direct supervision of the SCOPE Service Support Manager, the Senior IT Assistant (Service Desk Analyst) will be responsible for the following duties:

Work in a shift as per the roster (the service operates on 24/7/365 basis. Shift duty is mandatory including nights and weekend shifts.)
Manage the resolution of problems, design knowledge base, workaround and presentation on the known errors:
Monitor the implementation of policies, procedures and standards of SCOPE and make the necessary corrections where necessary; participate in change advisory…

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