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M-KOPA is looking for a Customer Care Team Leader who will be responsible for the development, management and day to day supervision of the team.
Conducting regular coaching sessions and guidance to CCR / Agents
Manage and organize leave for CCRs / Agents reporting to them
Identify training needs / gaps for CCRs / Agents
Track performance for individual CCRs / Agents and come up with ways to improve it
Help man the floor alongside other Team Leads
At least a college diploma or degree
At least 2 years working experience in a Call Centre
Experience as a Team Leader is an added advantage
Ability to mentor and guide
Ability to maintain confidentiality
Ability to produce desired results by linking to company’s overall goal
Ability to plan and organize
Good communication skills