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Department : Technology and Operations – Customer Experience
Location : Head Office
Reports to : Head of Customer Experience
Purpose of the Position:
To work collaboratively across the bank’s business, operational units and business partners in creating and improving digital products and services. This will be done through conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes.
To play an integral role in the design and overall functionality of the digital products to ensure a great user experience.
To ensure Customer Satisfaction and Net Promoter Score are increased through our customers’ interactions with our digital products and services.
Bachelor’s degree in visual design, communications, computer science or psychology or human computer interaction.
Project Management Certification and experience with MS Projects is an added advantage
Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
Expertise in UX software such as InVision, UXPin, Balsamiq, Framer.js, Quartz Composer.
Must have a solid understanding of graphic design and web technologies, and of wire framing tools such as Axure RP and Balsamiq
A good grasp of design programs and tools such as Photoshop, Illustrator, Fireworks and InVision is necessary
Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail
Technology Skills: must have the ability to quickly adapt to new technologies and a willingness to keep their skills and industry knowledge current.
To apply for this position, email your application and resume to email@example.com no later than Friday 4th August 2017.