M-KOPA – Customer Care Team Leader .

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Job Summary
M-KOPA is looking for a Customer Care Team Leader who will be responsible for the development, management and day to day supervision of the team.

Responsibilities
Main Duties
Conducting regular coaching sessions and guidance to CCR / Agents
Manage and organize leave for CCRs / Agents reporting to them
Identify training needs / gaps for CCRs / Agents
Track performance for individual CCRs / Agents and come up with ways to improve it
Help man the floor alongside other Team Leads

Education
At least a college diploma or degree

Experience
At least 2 years…

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