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M-KOPA is looking for a Customer Care Team Leader who will be responsible for the development, management and day to day supervision of the team.
Conducting regular coaching sessions and guidance to CCR / Agents
Manage and organize leave for CCRs / Agents reporting to them
Identify training needs / gaps for CCRs / Agents
Track performance for individual CCRs / Agents and come up with ways to improve it
Help man the floor alongside other Team Leads
At least a college diploma or degree
At least 2 years…
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