Standard Bank – Branch Manager – Kisii Branch

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Job Purpose
Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.

Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels.

Pro-actively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.

Preferred Qualification and Experience
Relevant University degree
Institute of Bankers or related qualification would be an advantage.

Experience A seasoned banker with about 7 years branch banking experience.
Experience in managing a diverse range of people and activities is essential.

Knowledge/Technical Skills/Expertise
Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
Knowledge of the Retail Banking value proposition.

Knowledge and understanding of the Area sales and service strategies.

Thorough knowledge and understanding of local target market profiles.

Thorough knowledge of the products and services applicable to the local market/s.
Knowledge of the socio-political and economic dynamics affecting the local market/s.

Knowledge of the Code of Banking Practice.
Knowledge of Managing Local Market sales principles. Knowledge of business economics and financial management principles and practice. Knowledge of risk management and credit principles, including an understanding of the terms and conditions of sanction.
Knowledge of branch accounting and transactional procedures, systems and processes.
Knowledge of branch accounting and transactional procedures, systems and processes.
Knowledge of Human Resources management principles, including group dynamics

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